About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
We are looking for an Eligibility and Billing Operations Manager to optimize pre-service eligibility and authorization workflows, and maintain and improve claim setup to support effective collections throughout the lifecycle of a contract. You’ll be part of the remote-friendly Insurance Operations department reporting directly into the Director of Strategy and Operations. Your responsibilities:
- Lead a team of Associates/Coordinators. Coach them in their day-to-day responsibilities, and stay in sync with leadership on their performance.
- Collaborate with our Revenue Cycle Management, Credentialing, Product, Engineering, and Payor Launch teams to ensure we’re setting up our eligibility, authorization, and claim submission systems to maximize efficiency and accuracy to convert contracts to profitable partnerships
- Build tools to support all teams in identifying and operationalizing information required to effectively generate claims.
- Continuously assess and identify areas for improvement, develop improvement plans, and implement solutions to resolve issues at scale
- Eligibility and Claim Generation - Ensure claims structure, eligibility, and other setup requirements are identified and documented to enable accuracy and consistency in billing.
- Team Management - Build and maintain a successful team that can execute on our growing business needs.
Salary range: $107,681 - $140,760
You’ll Be a Good Fit If You:
- Have 4+ years of experience implementing and maintaining eligibility, authorization, and claim submission workflows.
- Have previous experience with health insurance contracts, healthcare eligibility and authorization workflows, and healthcare claims management.
- Are hyper focused on creating the most efficient processes and driving operational improvements with your team. Deep understanding of how processes are connected to driving KPIs.
- Are extremely organized and excel at building out or implementing systems to maintain and enable access to highly specific and technical information
- Can solve problems by understanding the root cause and coming up with solutions that work not just for the current state, but that will work under predicted future complexity and growth
- Have a strong track record of juggling multiple initiatives and clear ability to prioritize most important stuff. Highly organized and able to keep projects and priorities on track
- Have your Associate's or Bachelor's degree
- Previous experience building out a team and function
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
#LI-REMOTE
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What the Team is Saying
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What We Do
We believe that therapy is an essential part of becoming the best versions of ourselves. No matter who you are or where you are starting, it’s more than support through challenge - it’s the foundation to grow, heal and lead lives that are more resilient, empathic, hopeful and powerful.
Everyone should have the opportunity to receive personalized therapy, and therapists should be able to serve the communities they care about most, not just the 10% of people who can afford to pay out of pocket.
Our mission is to help people get quality mental health care, by supporting the therapists who are looking to serve them.
Grow Therapy empowers independent therapists to launch and grow thriving in-network private practices by enabling them to tap into large scale credentialing, referrals, administrative and community support enabled by our passionate team/products. When therapists no longer have the hassle of mundane admin tasks like billing and insurance claims or the limitations of out-of-pocket-only payment options, they can provide care to the communities who need it most!
To achieve our lofty ambitions, we’re building an ambitious team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and bring Grow’s mission to life from the inside-out, promoting holistic wellness for all team members. We balance our determination with a culture that champions well-being, from unlimited PTO and a Winter Break to Mental Health Mornings and learning and wellness stipends.
Grow is backed by top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Nurx, PatientPing, and Blackstone. We have a long way to go to maximize our impact, but if we do our job well, in the coming years we will make a difference in countless lives. We hope you’ll join us!
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Grow Therapy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
