Manager, Customer Advocacy Marketing

monday.com is looking for a Manager, Customer Advocacy Marketing to help create, lead, and expand our Customer Advocacy Programs. This role is pivotal in showcasing the power of monday.com in helping teams achieve their goals and work together seamlessly and requires a strategic leader to create the best possible programs from the ground up, including general member programs, a customer advisory program, and a sales reference program, among others. This role will be responsible for developing and executing a global strategy for customer advocacy, implementing processes that ensure the program runs smoothly, and syncing the regions to ensure a unified approach.

You’ll also work to match great customer speakers with internal and external events, including Elevate, our annual customer conference. You will also coordinate the value derived from these events, ensuring maximum impact. Working closely with Sales, Customer Success, Marketing, and other teams you will help create processes that identify, nurture, and leverage customer advocates across various platforms and initiatives.

The ideal candidate will be responsible for developing and executing strategies that foster strong relationships with our customers, ensuring their voices are heard, and leveraging their feedback to drive continuous improvement across our organization. You will also be responsible for determining key performance indicators to track the success of the advocacy program. This role is critical in enhancing customer satisfaction, loyalty, and advocacy, contributing to the overall success of our business.

Why monday.com?

monday.com is one of the fastest-growing SaaS companies in the world, which means our employees have the opportunity to grow with us. We embrace and encourage initiative, innovation, and accountability at all levels — to fuel the company’s continued success.

About The Role:

• Manage a pipeline of customer stories and referrals
• Execute the launch of a new customer advocacy program
• Identify and collaborate with the Customer Success org to deliver customer references for use in deals
• Support analyst relations, media relations, and events teams in securing spokespersons 
• Utilize the advocacy platform to seek out, source and identify client references for sales in partnership with sales operations
• Secure clients for research studies, speaking engagements, advisory panels, and event participation
• Establish success metrics for the customer advocacy function. Continuously monitor and analyze the results and make improvements accordingly.
• You will also partner internally to build a pipeline of nominations for customer referrals and collaborate with sales and stakeholders to align strategies and support needs

Requirements

• 5+ years of marketing experience, preferably in customer advocacy or reference programs
• 1+ years of management experience
• Experience in developing and maintaining a customer reference database
• Proven ability to think strategically, define marketing objectives, execute campaigns, and track and evaluate results
• Experience using tools including Salesforce, ReferenceEdge, etc.
• Strong analytical skills, with the ability to interpret customer feedback and data to drive strategic decisions.
• A deep commitment to understanding and advocating for the needs of customers
• Ability to function independently with a high degree of initiative, independence, and autonomy as well as the desire to be self-motivated, seeking success in achieving both short and long-term goals. 
• Willingness to travel to Tel Aviv, Israel 2x a year and potentially to other sites to meet with customers as needed
• Sales background or experience working closely with sales teams is a plus

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $140,000-$160,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

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