Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.
At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.
But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.
How You’ll Contribute to Our Mission
Our team of internal Medicare Advisors uses our proprietary technology to find the best Medicare plan for any senior who speaks with us - searching across all 25,000+ Medicare plans, across all insurance carriers. There are several critical internal ops processes that enable our Advisors to provide exceptional service to our members..
Chapter is looking for a strong Project Manager (Contract) to join our Medicare Advisory Ops Team and manage these processes. In this role, not only will you be responsible for managing the outcome of these processes (ensuring we hit our goals in a timely manner), but you will also act as an important thought partner to our Ops and Engineering teams as we continue to improve and streamline these processes.
What You’ll Do
You’ll oversee two critical ops processes to help our Advisors serve our Members well. You will also act as an important thought partner to our Advisory Ops and Engineering teams to help continue to improve and automate these processes.
Medicare Advisor Licensing and Contracting
- Manage Medicare Advisor new hire onboarding, guiding them in navigating the Medicare licensing process, completing ongoing education, and using Chapter tools and systems to do so
- Coordinate with various stakeholders (Advisory Leadership, Advisors, State Agencies, and Insurance Carriers) to ensure timely and efficient contracting and licensing
- Proactively track the status of Medicare Advisor license and contract approvals, to ensure that they are ready to sell Medicare plans, and in compliance with government regulations
Submission Approval Process
- Use our internal tooling to ensure that newly submitted Medicare Applications by our members, are approved and put into effect by insurance carriers
- Proactively communicate with insurance carriers when there are delays to approving Medicare Plans that our members have enrolled in
- Communicate status and performance updates to internal leadership
About You
- 2-3 years of project management or operations at a tech-driven company
- Excellent organizational skills (including time management, prioritization, and ability to appropriately track and sequence )
- Strong attention to detail. You have the ability to identify process errors and improvement opportunities.
- High self-motivation. You accomplish goals and meet deadlines independently.
- Excellent communication skills. You can very quickly synthesize project progress and status to external stakeholders
- Strong comfort with tech tools. You have familiarity with common project management tools, and are quickly able to learn how to use new systems.
- Effective team player with the ability to collaborate well with individuals in and outside of our organization.
Our Commitment
Chapter embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Chapter will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.
What the Team is Saying
What We Do
Here at Chapter, we aim to help seniors not only navigate the complexities of Medicare, but also to transform the way seniors transition into and experience retirement. This is not easy, and no one else has succeeded at this endeavor. For us to achieve this mission, we have to have a deeply shared understanding of who we are and who we strive to be. We’re building team of exceptional of humans, and Chapter’s culture is built on four pillars:
Put Members First
-We relentlessly pursue opportunities to improve the lives of our members, above all else
Real Transparency, Not the Buzzword
-We share as much information and context as possible to help arm Chapterians with what they need to make their own decisions about their work
Invest in Each Other
- We believe each Chapterian has a responsibility to not only collaborate and communicate effectively, but to help those they work closely with learn and grow during their time here
Ownership Without Ego
- We think about problems from an end-to-end perspective with a strong bias to action. We are not afraid to admit when something doesn’t work and learn from that experience
Why Work With Us
A core part of our culture is the belief that every person invests in helping each other learn and grow during their time at Chapter. This isn’t just a company with a once a year review serving as the only time you receive feedback — we aim to create opportunities and an environment where small and big moments provide meaningful opportunities.
Gallery
Chapter Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Chapter NYC (not folks who are hired remote) is in-office 4 days per week. We have a beautiful penthouse office right on Union Square, and strongly believe being together helps us move want to move faster and be more collaborative.
