Job Title: Inside Sales Manager
Base Salary: $90,000 – $110,000
Incentive / Bonus: Up to $30,000
On-Target Earnings (OTE): $120,000 – $140,000
Location: New York City (Onsite)
Company Overview: Tekscape, Inc. is a leading NYC-based IT Managed Services Provider delivering technology resale solutions. We are seeking an Inside Sales Manager to oversee and enhance our inside sales and quoting operations. In this role, you will manage the team responsible for hardware/software quoting, deal administration, and sales support, while also contributing directly to key deals. You will ensure all sales opportunities are promptly quoted, accurately entered into our systems, and efficiently processed through deal booking and fulfillment. As a liaison between our sales team and vendor partners (such as Cisco), you will leverage relationships to secure special pricing and drive deals to completion. This position requires a hands-on leader with a strong background in IT channel sales, proficiency with industry-standard tools like ConnectWise and HubSpot CRM, and familiarity with the dynamics of a value-added reseller (VAR) or systems integrator environment.
Key Responsibilities:
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Team Leadership: Manage and mentor the inside sales team, setting clear sales targets and fostering a culture of continuous improvement.
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Sales Enablement & Active Contribution: Provide coaching to inside sales representatives, personally handling quote creation and sales support for strategic deals.
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Quoting & Proposals: Oversee creation of quotes and proposals, ensuring pricing accuracy and competitive offers by securing special bid discounts and completing deal registrations with vendors.
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Order Entry & Deal Booking: Ensure all sales orders are properly booked and processed promptly. Oversee order entry and track orders through fulfillment, addressing any issues promptly.
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Vendor Engagement: Act as the primary liaison with key vendor partners (e.g., Cisco), managing deal registrations, negotiating promotional pricing, and securing product availability. Proactively capture and manage marketing development funds (MDF) and backend rebates to maximize profitability. Stay informed on partner programs and promotional opportunities, providing the sales team with timely updates to ensure every opportunity is fully leveraged.
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Cross-Functional Collaboration: Collaborate closely with outside sales, marketing, technical, and operational teams to align sales strategies and ensure seamless customer experiences.
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CRM & Systems Management: Take ownership of HubSpot CRM and ConnectWise CPQ (Quoting tool), ensuring accurate records of quotes, orders, and client communications. Continuously optimize these platforms by refining workflows, enhancing data integrity, and leveraging new features to provide full visibility into sales activities and drive overall efficiency.
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Performance Tracking: Monitor sales performance metrics and report regularly to senior management, identifying trends and opportunities for improvement.
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Process Improvement: Identify and implement opportunities to streamline sales processes, refine quoting tools, and enforce best practices for consistency.
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Customer Satisfaction: Ensure high customer satisfaction through prompt, professional responses to inquiries and proactive communication regarding quotes and orders.
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Compliance and Documentation: Ensure sales activities comply with company policies and industry regulations, obtaining necessary approvals and maintaining detailed documentation.
Required Qualifications:
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5+ years of experience in inside sales, sales support, or sales operations within the IT services or IT reseller industry, with at least 2+ years in a supervisory role.
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Strong background in VAR, systems integrator, or managed services environments.
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Proficiency with ConnectWise for managing opportunities, quotes, and orders; experience with HubSpot CRM preferred.
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Demonstrated ability to manage quoting processes, deal registrations, vendor incentives, and special bid pricing.
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Strong leadership and communication skills, capable of motivating teams and engaging professionally with clients, vendors, and internal stakeholders.
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Exceptional organizational, multitasking, and problem-solving skills, with keen attention to detail.
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Customer-focused with a passion for maintaining client trust and satisfaction.
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Bachelor’s degree in Business, Marketing, or related field preferred; relevant vendor certifications are a plus.
Benefits:
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Competitive base salary with performance-based incentives.
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Comprehensive health insurance (medical, dental, vision).
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401(k) retirement plan with company matching contributions.
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Generous paid time off policy (vacation, sick leave, holidays).
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Professional development opportunities and continuous learning support.
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Collaborative, inclusive, and dynamic work environment.
Tekscape is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Join Tekscape today and drive success in an innovative IT environment!
Top Skills
What We Do
Tekscape mission is to protect and serve clients with customized and innovative IT solutions by delivering high quality and secure technologies. Allow our clients through exceptional service to meet and exceed business goals.
Tekscape, founded 2007, strong leadership and project management have earned the company a valuable reputation as a trusted partner with some of the best technology brands.
Tekscape specializes in IT, network, systems, cybersecurity, communication, and collaboration for companies. With a team of experts, Tekscape focuses on designing, implementing, and managing technology solutions.
Tekscape is among the leading Cisco re-sellers on the east coast and has been featured for four consecutive years on the Inc 500|5000 list for fast-growth companies.
