Head of Global Employee Relations

The Employee Relations leader will report to the Chief People Officer and be dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, and will work to protect, support, and enhance Cloudflare's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions on a diverse range of issues using very high judgment.

• Act as a strategic partner to the Cloudflare leadership team and the Chief People Officer (CPO) to define, develop, communicate and execute the employee relations framework and strategy, driving a high performance culture, attracting and rewarding top talent.
• Responsible for managing the processes for internal allegations, claims, and employee relations investigations by improving framework tools and guides. This includes partnering with Compliance, Legal and other areas to lead investigations and oversee adherence to firm policies
• Collaborate with HR Business Leaders and employment counsel on crucial employee relations matters
• Leverage data and analytics to measure the effectiveness of HR processes, as well as recommend adjustments to HR initiatives, in support of a positive employee experience. Give trend data and feedback to legal, HR teams, and principals to reduce risk in the organization
• Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes
• Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behavior
• Counsel individual employees regarding work concerns, health and personal issues that may impact work.
• Develop and reinforce policies that promote positive behaviors
• Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations
• Liaise with the Employment Legal group as necessary to resolve employee issues
• Act with uncompromising integrity; speaks truth, acts with respect and leads with dignity
• Executes at pace, without compromising on detail

• Earn the trust of employees across the organization, Cloudflare leadership team, and other key stakeholders by understanding the business needs and building strong and sustainable relationships through listening and consultative skills
• Partner with the CPO and broader HR leadership team to create a consistency and alignment between the employee relations programs and talent management initiatives

Highly motivated HR professional with a solid understanding of employment issues and a proven track record of the following:

• 15+ years of progressive HR/employee relations/compliance experience with an emphasis on investigations with a minimum of 5+ years leading an ER team
• Managing complex issues, identifying potential risk and driving resolution
• Leveraging analytical, teamwork and project management skills to undertake thorough investigations
• Prior success developing and deploying employee relations initiatives for global organizations that are growing and transforming at a rapid pace.
• Developing and building effective relationships at all levels to advise and influence effectively
• Excellent oral and written communication
• Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills
• Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles
• Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts
• Ability to demonstrate approachability and empathy so that employees are comfortable raising concerns
• Well-developed organizational and multi-tasking skills, with strong attention to detail
• Strong working understanding and experience with respect to public company requirements.
• Experience leading employee relations within the technology industry is required.
• Exposure to additional industries will be considered a significant asset.
• The ideal candidate will have evolved within large organizations, as well as within, smaller, growth-oriented organizations.
• Prior success developing and deploying employee relations initiatives for global organizations that are growing and transforming at a rapid pace.
• Establish and oversee global ER practices to minimize operational and organizational risk and establish best-in-class ER standards
• Stays updated on trends in regulatory/labor laws and new HR technologies related to ER to maintain knowledge
• Make sure HR follows privacy laws and GDPR for data exchanges related to employee relations worldwide
• Help create global HR policies compliant with laws like ADA, ADEA, FMLA, OSHA, FLSA, EEOC, and Privacy Regulations. Include laws outside the U.S
• Partner with Legal Compliance to audit HR policies, employment agreements, and employee handbooks at global sites for legal compliance. Check proprietary and confidentiality agreements also
• Manage and support internal investigations quickly. Use proper plans and interviews. Summarize findings clearly
• Partner with the Legal team for issue escalation and training of team members in conducting thorough investigations
• Provide critical input to the formation, consistent application, and revision of company policies based on investigation findings and recommendations
• ER Training development and roll out to global solutions teams
• ER Metrics and trend investigation with proactive recommendations / programs to address cases, trends, or topics
• Implementation of case management tracking for ER cases, including completing in a timely, but thorough manner and case entry/tracking

• Acts autonomously and instills a sense of urgency in the team to deliver on goals
• An entrepreneurial spirit, always looking for ways to innovate, informed by a keen business acumen
• Has built, executed, measured, and iterated programs from the ground up

• Builds cross-functional partnerships to work effectively with peers and partners in and outside of Cloudflare
• Proactively engages all stakeholders, including HR and other functions, to build a rapport, lift the success of others, and earn broad-based support for initiatives
• Exceptional listener who effectively communicates and has a keen ability to influence others by presenting sound and logical arguments tailored to the audience

Compensation may be adjusted depending on work location.

• Estimated Annual Salary of: $315,000 - $385,000

This role is eligible to participate in Cloudflare's equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave