Head of Product Design - NY

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

As the Head of Design, you will play a pivotal role in shaping the visual and user experience of our products, driving our creative strategy, and elevating our design culture. Reporting to the Chief Product Officer, you will be responsible for shaping the creative vision and strategy across all design functions, including product design, user research, user experience, user interface, and more. You will lead and inspire a multidisciplinary design team, collaborating with leadership and cross-functional teams to deliver innovative and cohesive design solutions that drive business success. You will be responsible for guiding a talented team of designers, fostering a culture of creativity, and aligning design efforts with business goals.

Key Responsibilities:

• Design Leadership: Set and communicate a clear design vision and strategy, ensuring alignment with the company’s overall goals and values. Inspire, mentor, and grow a world-class design team.
• User-Centric Design: Champion a user-first approach across all design disciplines (UX/UI, product design, branding), ensuring a seamless and intuitive experience for customers.
• Collaboration: Partner closely with product management, engineering, marketing, and other teams to drive cohesive design solutions that balance user needs with business objectives.
• Design Process & Innovation: Establish and optimize design processes, workflows, and best practices to ensure efficiency, collaboration, and high-quality outcomes. Encourage innovation and experimentation within the design team.
• Team Development: Recruit, develop, and retain top design talent. Foster a culture of feedback, growth, and collaboration within the team.
• Data-Driven Design: Leverage user research, data, and analytics to inform and iterate on design decisions, ensuring a balance between creativity and performance.
• Design Advocacy: Advocate for design excellence throughout the organization, communicating the value of design to non-design stakeholders and fostering a design-driven culture.

Qualifications:

• 10+ years of experience in design, with a proven track record in UX/UI, product design, and UX research, including at least 5 years in a leadership role.
• A strong portfolio showcasing expertise in designing and leading the creation of innovative, user-centric experiences across digital products and brand touchpoints.
• Deep understanding of design principles, UX/UI best practices, and product development processes.
• Experience working in cross-functional teams, collaborating with engineers, product managers, data scientists, marketers, and more to deliver exceptional design solutions.
• Strong leadership and people management skills, with a history of building and mentoring high-performing design teams.
• Excellent communication and presentation skills, with the ability to articulate design concepts and decisions to both designers and non-designers.
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Experience with conducting and interpreting user research, A/B testing, and data-driven decision-making.A passion for innovation, design trends, and emerging technologies.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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