At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a for employers and we are the only company in our category to earn of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
We are looking for a Care Navigation & Support Coordinator to join our team! We're currently looking for mental health professionals to join our Global Clinical Care Navigation team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian.
This Global Care Navigator will assist our members through their mental health care journey and connect them to care, while also ensuring our members are incredibly satisfied with the Spring Health experience. The Care Navigation & Support Coordinator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of Global Care Navigation and Support.
- Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.
- Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.
- Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
- Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.
- Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.
- Engage in CIR intake and/or coaching services for global members and customers
- Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.
- Research and document crisis resources for members in different countries
- Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.
- Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.
- Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.
- Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
- Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials for your country of residence.
- Minimum of 2+ years of direct clinical care experience post licensure.
- Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide.
- Must be comfortable using multiple computer platforms at the same time and learning new systems
- Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.
- Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
- KPIs will include: metrics on connection to care, productivity, and member satisfaction.
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to , an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded afourweekfullypaid sabbatical leave to renew and recharge.
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
- Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done.
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
- Up to $1,000 Professional Development Reimbursement per calendar year.
- $200 per year donation matching to support your favorite causes
Don’t meet every requirement? Studies have shown that talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach that our pool of qualified candidates includes individuals who are in our organization at This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI tech, what we call Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members.
Get hired and let's start breaking barriers to mental health.
Why Work With Us
Our team is dedicated to revolutionizing the mental health industry. At Spring Health, we stand by our values and are advocates for our members and employees. Together, we build with urgency and intention. We find strength in the diversity of cultural backgrounds, ideas, and experiences. United, we are open, honest, and ready to make a difference.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.