Global Account Manager

At Dscout, we’re bridging the gap between product team and users, one meaningful experience at a time. Our platform empowers the world’s leading companies to uncover critical insights into user needs and behaviors, driving the development of products and services that truly make a difference.

As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. Join our dynamic team and work with advanced AI and research tools to analyze data, recruit diverse participants, and deliver insights that shape product roadmaps and business strategies. As a fast-growing, Series C-funded company, we offer you the chance to make a real impact in the user experience field while advancing your career.

Ready to help create better products for millions? Your journey starts at Dscout.

We are looking for a Global Account Manager for our Sales Team. As our Global Account Manager, you'll create, lead, and execute a revenue strategy for some of our largest global customers. The role includes new business growth (cross-sell, expansion, upsell, potential net new) and customer retention. You'll meet/exceed quota targets within your account list by demonstrating value via your product expertise and understanding of use cases. A successful candidate will effectively generate a healthy pipeline and be able to create and direct winning strategies to drive high retention rates.

What you will do:

• Meet or exceed growth quota and retention targets.
• Develop and execute winning strategic account plans.
• Grow strategic relationships with our most valuable customers by renewing, upselling, and cross-selling dscout products and services. Partner with our customer success (what we call Customer Experience & Research, or CXR) and product teams to deliver great product experiences.
• Build groundswell and consensus between multiple business units and functions to drive global enterprise revenue.
• Deeply understand customer goals and help them meet their objectives by providing recommendations on our platform’s best practices, use cases, and organizational workflow.
• Conduct business process reviews and goal-setting meetings.
• Develop onboarding plans, lead and facilitate kick-off sessions, and appropriately set and manage support and delivery expectations.
• Generate healthy pipeline coverage to meet growth revenue targets, including self-generated pipeline and by working closely with cross-functional groups.
• Engage with key influencers and decision makers across different teams within the customer’s organization, focusing on growth and becoming their trusted advisor and consultant.
• Manage an accurate sales forecast and deliver against forecast expectations.
• Travel ~30% of the time, including client meetings, select industry conferences, and internal gatherings.

What you need to have:

• Extensive enterprise SaaS sales experience as a high performer with a documented track-record of exceeding growth quota performance & account retention goals.
• Experience with Account Management and New Business sales motions (Renewal, Cross-sell/expansion, upsell) with an emphasis on outbound pipeline generation.
• Experience selling large deals ($250K - $1M+) within large global organizations.
• Experience in executive communications and selling to senior executives and delivering strong business cases, QBR/EBRs, and success plans.
• Experience with strategic consultative selling into UX, Insights, Digital/Online Marketing, and Product teams.
• Experience developing strategic account plans for growth & customer retention.
• Amazing written communication, verbal communication, and presentation skills with internal and external teams.
• Detail oriented. You have a keen eye for detail and care deeply about consistency.
• Ability/willingness to travel ~ 30%+.

What is nice to have:

• Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
• You love to lead meetings and influence others. You know your audience and can communicate effectively while translating technical ideas to non-technical people and inspire people to try new things.
• Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
• You are able to meet and organize around many moving parts, appropriately set and manage expectations and still have fun along the way.
• You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products.
• Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
• A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal.
• Experience working in a software company that also offers professional services.

Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

About dscout

Dscout is a team of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company and look for team members who align with that belief. We are proud of what Dscout is today and excited to build our future with you. 

It doesn't just stop there. When you join the dscout team, you will get:

* A strong and competitive compensation package with a built-in bonus and equity program.

* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

* An education stipend to support your growth & development and a remote work stipend.

* A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. 

Dscout participates in the E-Verify program in certain locations, as required by law.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

#BI-Remote

#LI-Remote