Frontend CS Manager

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Reporting to the VP of Technical Product Management and Development, the Manager, Technical Product Management, Frontline Tools will define, develop, evolve, and deliver cutting edge Field Tech and Tech Support Agent tools. The Manager is responsible for driving the development and ongoing life-cycle support for Altice's emerging OneTech mobile app and OneAgent-TSR desktop tools, in addition to driving the back end that serves them.
Responsibilities

• Develop and refine Altice's emerging, new Technician and Sales Agents tools, its concept, and relevant roadmap, aligning it with the company's overall strategic goals.
• Leads effective brainstorming and strategic conversations
• Drives multi-scrum priorities, discovery and return on investments
• Identifies opportunities that arise from new technologies
• Establishes and gains acceptance of product roadmaps and backlog priorities
• Go to expert for our technical frontline employees' tools
• Writes clear thought leadership and workflow documents
• Connects work to company objectives during interactions with co-workers
• Drive a matrix organization, that partners with business-oriented product partners, as well as cross functional
• Work closely with cross-functional teams, including Field (tech) Ops and sales, to gather input and ensure product-market fit.
• Prioritize features, enhancements, and bug fixes based on demand and user feedback.
• Proactively solves problems with other scrums/functions, and avoids unnecessary conflict
• Continuously monitor tool performance and end-user satisfaction, making data-driven decisions for improvements.
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Qualifications

• Bachelor's degree; MS or MBA preferred.
• Five to seven years' experience successfully managing high profile cross-functional products for major Telecommunication company.
• Minimum five years' experience in a product development and/or product operations role
• Experience in Field Operations and/or Sales is desired
• Strong experience with engineering and technical architecture for B2B solutions
• Proven experience with technical product management and product development
• P&L knowledge with a strong track record of growth and accomplishments/achievements
• Proven ability to collaborate across organizations.
• Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers.
• Robust understanding of customer behavior and experience using different channels to engage
• Knowledge of Jira and Confluence

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty