Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Zocdoc’s most important asset is our people. As an Executive Assistant to our Tech and Product organization, you will be a high-impact team member, crucial to helping your executives operate more efficiently. Your role will encompass a wide range of activities, from logistics and scheduling to event coordination and executive support. Your contributions will ensure that our tech and product teams run smoothly, driving innovation and success across the company. Tech is the largest part of our business, which means your efforts will significantly impact our organization and, ultimately, the patients we serve.
You’ll enjoy this role if you are…
- Autonomous, urgent, and creative. You genuinely love high-volume and ever-changing priorities
- A highly motivated problem-solver
- Passionate about organization and structure
- The kind of person who enjoys working with others and finding ways to collaborate effectively
- Are self-driven, and able to produce high-quality results under pressure
- Adaptable and resourceful; you’re an expert at dealing with change, and shifting priorities
- A strong and effective communicator across all mediums (in person, slack, email, phone)
Your day-to-day is…
- Full ownership of multiple calendars for our Product and Technology leadership team
- Collaborating closely with the broader EA team on projects and events that contribute to a dynamic and supportive environment
- Understanding your executive's preferences, including meeting cadence, travel logistics, and conference room preparation
- Coordinating and overseeing complex domestic and international travel arrangements, including all necessary documentation
- Completing expense reports and managing company documents and contracts as needed
- Meeting management, including preparing agendas, taking notes, distributing action items, etc.
- Coordinating and facilitating happy hours and other team-building events, fostering a positive and collaborative work environment
- Organizing and managing our Tech All-Hands meetings, ensuring smooth execution and effective communication
- Coordinating special awards, including recipient tracking and gift management
- Supporting Product and Technology leaders in managing special projects by tracking progress, coordinating with stakeholders, and ensuring timely completion
- Assisting with OKR project management and reminders
- Providing leadership communications support, including cascade scripting
- Planning and coordinating Tech Density Days, including department-wide all-hands meetings, team events, and happy hours, ensuring efficient logistics
- Assisting in planning and executing Hackathons, including participant registration, venue setup, and resource coordination
You’ll be successful in this role if you have…
- A minimum of 3 years experience in an Executive Assistant role, ideally supporting product and/or technology leadership
- Superb communication and relationship management skills! You believe in keeping your stakeholders in the loop and know that multiple communication mediums are the key to success
- The ability to handle sensitive and confidential information with high professionalism and discretion
- Humility. You believe in treating everyone with dignity and respect, regardless of title or tenure. You view this role as an opportunity to create positive change
- Passion for customer service, with the ability to adapt to various personalities and rapidly shifting priorities
- A compassionate but consultative and confident approach with a nothing-too-big, nothing-too-small attitude
- A fundamental understanding of urgency and a passion for getting results (we move fast around here!)
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$73,000—$105,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Teams
Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
