At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
EAP Dedicated Clinical Care Navigator
As a dedicated Care Navigator you will be responsible for providing clinical support and essential EAP functions to a dedicated customer account virtually. This role will report to a Clinical Manager.
This role is remote with 20% sponsored travel required as needed, and a mandatory schedule of Monday - Friday:
- 9am-5pm PST | 11am-7pm CST | 12pm-8pm EST
- 9am-5pm MST | 10am-6pm CST | 11am-7pm EST
In this role, you will providing direct member support, such as:
- Provide clinical support and essential EAP functions.
- Ensure a personalized approach and reduction of barriers to care through in-the-moment member clinical support (sometimes including crisis intervention), psycho-education, triage, referral, and care coordination.
- Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
- Document activities and support efforts to track and improve member progress in care.
- Collaborate with customer’s vendor partners to direct members to Spring Health’s digital CBT program, employer benefits, other and external community resources as appropriate.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
In this role, you will spend time on strategic partnership development efforts, such as:
- Attend meetings with the Events team and the dedicated customer account to assist with coordination and planning for webinar group discussions and EAP trainings.
- Assist with facilitation of group discussions and lead webinars and trainings for the customer, when available.
- Provide guidance and support for worksite critical incidents and disruptive events.
- Conduct consultation and training to advise leadership, human resources, and the Employee Resource Center on EAP processes.
- Provide guidance to the Employee Resource Center leads to support for employee questions and needs.
- Partner with the company wellness team or other stakeholders, as well as the Spring Health Customer Success team to promote wellness initiatives.
- Serve as a strategic member of the Spring Health team collaborating with the Senior CSM on enrollment and engagement strategies.
- Attend meetings with customer team to share clinical insights and trends from care navigation calls
- Complete required internal training and assignments and attend team meetings.
- Approximately 15%-20% travel as needed to support customer events.
What we expect from you:
- LPC, LCSW, LMFT, or Psychologist with minimum of 3 years’ experience (independent licensure required).
- EAP experience (CEAP preferred).
- Experience working with diverse populations (bilingual preferred).
- Knowledge of healthcare settings and community resources.
- Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks.
- Excellent written and verbal communication skills.
- Able to go above and beyond and to multi-task and context switch!
The target base hourly range for this position is $38.41 - $48.71, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
- Employer sponsored 401(k) match of up to 2%
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
What the Team is Saying
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI technology, called Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members. This technology isn't just for our members, but also for our more than 10,000 Providers to be empowered with data and insights to help members get the care they need faster.
Founded eight years ago to address the urgent global mental health crisis, Spring Health’s grown to cover more than 10 million lives through 450 employers, strategic payer relationships, and 27,000 groups that access the Spring Health through a channel partner.
We support employees at global brands like Microsoft, Target, J.P. Morgan Chase and Delta Airlines to deliver best-in-class outcomes for employees and a net positive ROI for employers. Last year, the company became the first and only company in its category to earn external validation of net savings for customers.
Why Work With Us
Our team is dedicated to revolutionizing mental healthcare. We stand by our values and are advocates for our members and team members. Together, we're building solutions with an intensity and focus that has been needed for decades. If you're a builder, come build the future of mental health with us.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.
