E-Billing Associate

About Ontra
Ontra is the global leader in AI-powered legal technology solutions for private capital investment firms. Our Legal Operating System combines innovative, purpose-built software with a global network of experienced professionals to digitize recurring legal workflows across the full fund lifecycle. We work with the world's leading investment banks, private equity and venture capital firms, direct lenders, law firms, and service providers to reduce the time, expense, and risk associated with contract and fund management.
Our Culture
Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it's embedded in our culture, and AI plays a crucial role in everything we do.
Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.
For this job we are currently only hiring candidates based in the United States, with a preference for candidates based in Central or Eastern time zones.
About the team & opportunity
Ontra is seeking an E-Billing Associate reporting to our Team Lead, Billing Operations on our Finance & Accounting team.
The role is a great opportunity for someone who wants to become an essential member of Ontra's Finance & Accounting team. This person will be responsible for managing all aspects of billing and collections for Ontra's e-billing clients, and work to ensure successful invoice submission and payment of all e-bill accounts.
If you have experience generating and editing ledes files and are looking to pivot into legal tech, we'd love to get to know you!
What you'll do

• Own end-to-end onboarding for all new e-bill clients
• Submit all e-bill invoices in compliance with clients' e-billing guidelines, and by the required monthly deadlines
• Source and maintain all necessary information for successful invoice submission for new and existing e-bill clients; i.e. client matter IDs and timekeeper approvals
• Respond to client inquiries for accrual data, matter information, and timekeeper rates
• Resolve all e-bill rejections and reductions in a timely and professional manner
• Partner with Account Managers and other team members to edit, revise, and resubmit invoices as required
• Generate AR aging reports and facilitate collections outreach for customers with past due balances
• Assist with cash application by researching and identifying cash receipts for e-billed invoices
• Monitor client email inbox and internal invoice support channel for incoming inquiries and respond within the established time frames

What you'll bring

• Experience: At least one year of experience in e-billing at a law firm; comfortable generating and editing ledes files for both domestic and international clients (98B and 98BI file types)
• Software: Familiar with third-party e-billing portals such as CounselLink, SimpleLegal CounselGO, Tymetrix360, Passport, and Serengeti Legal Tracker
• Superior attention to detail: Willing to put in the time and effort to avoid errors and consistently deliver polished work product
• Customer Service: Able to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections
• Communication: Skilled in communicating clearly, both internally and externally, in a variety of formats (written and verbal)
• Time & Project Management: Can juggle multiple priorities while meeting deadlines and complete tasks in a timely manner
• Excel: Comfortable working with Excel to create reports and manipulate data

Pay TransparencyOntra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.
Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Base Pay Range
$54,000 - $76,000 USD
Hiring Locations
We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
Benefits Snapshot • Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance
Travel
Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .
Personnel Privacy Notice: https://bit.ly/46lVT74
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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