Director Retail Operations

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
This leadership role is critical to the Optimum Retail Team member responsible for developing and implementing the day-to-day strategic processes and essential improvements of retail store operations, focusing on the customer/employee experience. The role will support store sales attainment and revenue growth targets while enhancing store operations. This role collaborates with various business units, including Retail Operations, Technology, Legal, Marketing, Compensation, Finance, and Field Services, to achieve company targets and objectives.
Responsibilities
Develop and implement retail store programs and processes aligned with sales goals and company initiatives.
Lead end-to-end project management for national projects and local market trials/pilots, from concept to implementation.
Present to senior leadership to influence critical decisions impacting programs and processes.
Provide comprehensive execution packages (communication, training, visual aids, support, reporting) to retail teams.
Serve as a subject matter expert for store operations with local and regional teams, incorporating feedback into final deliverables.
Lead coordination with executive leadership to develop new retail SOPs and enhancements to customer touchpoints.
Oversee the merchandising and marketing at the store level
Work across multiple departments to develop and administer the company's sales forecast.
Overseeing and creating sales quality and customer escalation process
Create financial modeling for planned initiatives.
Improve store operations by ensuring program accuracy, timeliness, and consistency through process design, audits, and complex decision-making.
Lead and develop a team of employees who provide training on day-to-day retail sales and operations.
Qualifications
Advanced Skills in PowerPoint and Excel
8+ years of experience in a retail sales and operations field, with at least ten years of management experience.
Proven track record of success in leadership roles, achieving tactical and strategic goals.
Strong knowledge of retail channels, strategic planning, team management, and report creation.
Experience with audit and compliance functions, customer-centric solutions, and sales support systems.
Knowledge of prioritizing projects, analyzing data, making decisions, and implementing quality improvement processes.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $141,372.00 - $232,254.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City