Director, Implementation Management (Remote)

The Director, Implementation Management leads a high-performing team responsible for the seamless delivery of Guild’s Talent Advantage product suite to new employer partners. This role requires a strong balance of strategic leadership, operational excellence, and client-centric execution.

When done well, this team delivers such exceptional implementations that employer partners gain confidence in Guild and expand their partnership. With a unique vantage point across go-to-market, operations, and product delivery, this leader has the opportunity to shape not just how implementations happen today, but how Guild’s end-to-end delivery model evolves for the future.

As a leader in Guild’s Marketplace Operations team, you will guide the implementation function by fostering team excellence, representing EPIM in cross-functional initiatives, and driving end-to-end solutions that deliver measurable outcomes.

Key responsibilities

• Lead and inspire a team of Employer Partner Implementation Managers (EPIM) and senior managers, driving a culture of excellence, accountability, and continuous learning.
• Cultivate a high-performing, motivated team by fostering a culture of engagement, accountability, and continuous development—ensuring team members feel supported, empowered, and inspired to drive impact.
• Establish and oversee the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives.
• Represent EPIM in cross-functional forums and contribute to co-creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes.
• Coach and develop team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement.
• Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
• Lead and oversee the successful delivery of high-impact, complex implementation projects that align with Guild’s strategic goals. 
• On an as needed basis, directly lead implementation projects to help with load balancing or capacity needs.
• Facilitate and drive action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities.
• Utilize data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes.
• Foster an inclusive and growth-oriented team culture that prioritizes belonging, diversity, and collaboration.
• Champion the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies.
• Create and implement metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes.

Required Proficiencies

• 5+ years of people and team leadership experience with a proven track record of talent development
• 5+ years in client facing roles, managing decisions and conversations that involve a blend of operational and financial impact.
• Proven ability to inspire, develop, and retain high-performing teams by fostering a culture of engagement, accountability, and continuous growth.
• Demonstrated success in leading large-scale, cross-functional initiatives that deliver measurable impact.
• Expertise in process improvement, automation, and driving operational excellence at scale.
• Strong track record of building relationships with senior leaders and influencing organizational strategy.
• Exceptional Leadership and Coaching skills, with experience managing high-performing teams.
• Proficiency in Cross-Functional Collaboration and stakeholder engagement. Advanced Strategic Planning and organizational management expertise.
• Superior Communication and influencing skills, particularly in client-facing and escalation scenarios.
• Data-driven decision-making skills, with a focus on process improvement and innovation.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $144,000 - $204,000, variable compensation and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.