Customer Success Manager|Enterprise

Posted 2 Days Ago
Hiring Remotely in United States
Remote
Entry level
HR Tech • Information Technology • Professional Services • Sales • Software
Our mission is to change the world of work forever. We have the disruptive HR-tech.
The Role
The Customer Success Manager for Enterprise will be responsible for managing a book of B2B clients, focusing on customer retention and satisfaction. The role involves ensuring customers are effectively using the products, providing support, and engaging with various stakeholders, including the C-suite.
Summary Generated by Built In

Job Description
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Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

  • SaaS Account Management or CSM experience, owning a book of business with targets on net retention
  • Experience working in B2B (client-facing) role
  • A passion to learn the products' functionality, and you're tech-savvy
  • A desire to work in a fast-paced startup environment
  • A strong work ethic, integrity and desire to succeed
  • Executive project management skills and able to communicate effectively across the C-suite
  • Experience working with Salesforce & Web-based technologies
  • Experience with SFDC, Asana and/or ChurnZero - advantage
  • An HR or HRM background - advantage


Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Stock options at a high-growth unicorn startup
  • 100% subsidized medical, dental, and vision coverage for employees
  • 401(k) with a 3% company match
  • Work from home allowance to get your home office set up!
  • Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
  • Annual Headspace subscription and wellness benefits
  • Two social impact days per year for volunteering
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • Employee referral program - $2,500 bonus for each successful referral
  • Fun and frequent social events (in-person and virtual)
  • We love birthdays - take the day off and receive a special gift


If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

Top Skills

Salesforce

What the Team is Saying

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The Company
New York, NY
1,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Why Work With Us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

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HiBob Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.

Typical time on-site: 3 days a week
New York, NY

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