Client Services Enablement Manager

Applecart is the leading technology company creating a new category of “Decision Maker Marketing”. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders that matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust —  from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available or fully permissioned data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those that matter most to them. 

We are hiring a Client Services Enablement Manager in our New York City office.

About the Role:

You will be responsible for scaling Applecart’s Client Services (CS) team by developing high-impact enablement programs, managing onboarding and training initiatives, and ensuring seamless knowledge transfer. This role will own the Digital Strategy Manager certification process, CS onboarding, and training programs to elevate client impact and execution.

This role will report to the Director of Revenue Enablement and work closely with Client Services leadership and institutional knowledge experts to build and maintain a scalable CS enablement infrastructure.

What You’ll Do:

• Own and optimize the Digital Strategy Manager (DSM) certification program, ensuring Client Services team members are fully equipped to drive client success
• Design and launch onboarding programs to accelerate ramp time for new CS team members
• Develop ongoing training and enablement programs to enhance the CS team’s ability to drive measurable client impact
• Partner with Client Services leadership to align enablement efforts with business priorities and evolving client needs
• Collaborate with CS Operations to drive key operational initiatives
• Leverage data and analytics to assess the effectiveness of enablement initiatives and continuously optimize training programs
• Collaborate with Product, Marketing, and Sales teams to ensure enablement materials are aligned with the latest product updates and client needs
• Support change management initiatives as Applecart scales the Client Services organization
• Establish feedback mechanisms to continuously gather insights from the CS team and refine enablement strategies accordingly

Experiences and Capabilities You Bring:

• 3+ years of experience in Client Services, Learning & Development, Program Management with a strong training component, or a Client Success enablement role.
• Deep understanding of Client Services functions (e.g., delivery, client management, reporting, consulting).
• Experience in coaching frameworks, knowledge retention strategies, and scalable enablement infrastructures.
• Ability to work independently while collaborating cross-functionally.
• Experience with Seismic, Gong, Confluence, or similar enablement tools is a plus.
• Comfortable in a fast-paced, high-growth environment where enablement is being built from the ground up.
• Strong written and verbal communication skills
• Impeccable attention to detail and superior organizational skills

This is a hybrid role. Work from home on Monday and Friday and in Applecart’s New York City office Tuesday through Thursday. 

Compensation:

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation.

The base salary range for this role is between $115,000-135,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.

A few facts about us:

• Applecart’s platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD. 
• Applecart is growing quickly — over the last 3 years, we’ve increased our bookings by 8X, grown our headcount by 4X, and we’re cashflow positive. 
• Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle’s online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party’s most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher.
• Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board.
• Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.