Description and Requirements
Role Value Proposition:
Provides day to day administration and management of at least one National Account client including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests.
This position is currently for an on-site CSA at Miami Dade Co Public Schools and current assignment is to support this customer with their administration of MetLife's benefit plans, as well as, assisting their employees and beneficiaries who have benefit related questions or need assistance in filing life claims.
Key Responsibilities:
- Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting.
- Partners with Proposal Unit to research and respond to RFP questionnaires.
- Aids in implementation of new clients and addition of MetLife product lines to existing clients.
- Assists in setting up product and client specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
- Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.
- Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.
- Performs other duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
- 1-2+ years of relevant experience.
- Ability to communicate clearly both verbally and in writing.
- Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
- Customer service and relationship management skills.
- Understanding of how to provide exceptional customer service and how to develop relationships.
- Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.
- Proficient problem-solving skills.
- General understanding of U.S. economy and employee benefits industry.
- Proficient with Microsoft Office software.
- High School Diploma or equivalent
Preferred:
- Bachelor's Degree
- Bi-lingual in Spanish
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
