About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You'll Be Doing:
Grow Therapy is looking for a Care Coordination Lead to administer our care coordination function. This role will be pivotal in ensuring that care coordination requests are processed efficiently and that clients receive timely, seamless care. You'll be part of a remote-friendly team, working closely with cross-functional partners in Product, Support, Medical Record, Payor Partnerships, and interacting directly with providers and their clients. You'll be reporting directly to the Head of Clinical Excellence.
As Grow Therapy expands its services and client base, the Care Coordination Lead will be instrumental in ensuring that care coordination efforts meet client needs in a timely and compliant manner. This role is critical for improving operational efficiency, client satisfaction, and clinical outcomes as we continue to grow.
Your responsibilities will include:
- Leading Grow Therapy's care coordination function, including developing workflows and processes from scratch.
- Managing the end-to-end process for care coordination requests, ensuring that requests are processed within defined timeframes while maintaining high quality.
- Collaborating closely with Product, Medical Records, Payors, and Support teams to create systems and tools that streamline care coordination.
- Maintaining compliance with HIPAA and other regulatory standards, ensuring that care coordination processes meet the highest levels of privacy and quality.
- Tracking and reporting on key performance indicators (KPIs) to measure the success and efficiency of the care coordination function, with a focus on continuous improvement.
The salary range for this position is $107,000 - $140,000 USD.
You'll Be a Good Fit If:
- You have 5+ years of experience in care coordination, case management, or operational leadership within the behavioral health field.
- You have a proven track record of building processes or programs from scratch, ideally in a start-up setting.
- You are skilled at working in cross-functional teams, collaborating closely with Product, Medical Records, Support, Payors, and Clinical teams to design efficient workflows.
- You have a strong understanding of HIPAA and other healthcare regulations and can ensure compliance in care coordination processes.
- You are a metrics-driven leader, experienced in tracking KPIs and using data to make informed improvements.
- California residency and CCM or CPHQ credential preferred, but not required
If you don't meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
#LI-REMOTE
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What the Team is Saying
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What We Do
We believe that therapy is an essential part of becoming the best versions of ourselves. No matter who you are or where you are starting, it’s more than support through challenge - it’s the foundation to grow, heal and lead lives that are more resilient, empathic, hopeful and powerful.
Everyone should have the opportunity to receive personalized therapy, and therapists should be able to serve the communities they care about most, not just the 10% of people who can afford to pay out of pocket.
Our mission is to help people get quality mental health care, by supporting the therapists who are looking to serve them.
Grow Therapy empowers independent therapists to launch and grow thriving in-network private practices by enabling them to tap into large scale credentialing, referrals, administrative and community support enabled by our passionate team/products. When therapists no longer have the hassle of mundane admin tasks like billing and insurance claims or the limitations of out-of-pocket-only payment options, they can provide care to the communities who need it most!
To achieve our lofty ambitions, we’re building an ambitious team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and bring Grow’s mission to life from the inside-out, promoting holistic wellness for all team members. We balance our determination with a culture that champions well-being, from unlimited PTO and a Winter Break to Mental Health Mornings and learning and wellness stipends.
Grow is backed by top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Nurx, PatientPing, and Blackstone. We have a long way to go to maximize our impact, but if we do our job well, in the coming years we will make a difference in countless lives. We hope you’ll join us!
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Grow Therapy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
