Business Solution Design Lead

Description and Requirements
The Team You Will Join
Retirement and Income Solutions (RIS) is a part of MetLife's U.S. Business and issues products for transferred pension liabilities, stable value, institutional income annuities, structured settlements, and a range of risk solutions that include benefits funding, corporate- and bank-owned life insurance and other specialty products. It is one of the largest U.S. segments in MetLife and is driven through a relentless belief in MetLife's purpose, " Always With You, Building a More Confident Future" .
The RIS Customer Solutions and Strategic Operations (CSSO) team has responsibility for guiding multiple initiatives that help to power and improve the daily operations of the business, including improving customer experience, optimizing critical processes, hardening of the control environment, the developing and filing of contracts, and various operational and administrative projects needed to support the range of RIS products.
The Role:
We are seeking an accomplished designer for this newly created position that will collaborate on multi-disciplinary teams to identify, shape, and architect business solutions, operational processes and simplified interactions across digital and service touchpoints. By delivering cohesive and impactful solution designs to complex business challenges, the Business Solution Design Lead will improve speed-to-market, customer experience and business impact. This is a high-profile role that has a real opportunity to add unique value and deliver lasting results through the lens of design.
To succeed in the role, the candidate must have a deep understanding of design principles, user-centered design practices, and the ability to translate business objectives into both exceptional customer experiences and new innovations. This role also requires strong partnership and collaboration with cross-functional partners, e.g., business, operations and service, technology, contracts, finance, legal, risk, and compliance.
Key Responsibilities:

• Work across product teams and platforms to understand the value chain and drive meaningful changes through design-champion a customer-centric approach to ensure that the target user is prioritized in all product, process and service development (customer-facing and operational). Present design concepts, strategies, and results to business stakeholders and partners
• Facilitate development of problem statements and hypotheses to improve processes, controls, and business outcomes based on key insights
• Own deliverables such as service blueprints, future vision, and long-term roadmaps. Develop business cases for changes to estimate financial costs and value expected upon implementation
• Identify areas where customer research is needed and partner with appropriate research teams to gather insights
• Develop relationships with RIS business, operations, legal, and IT stakeholders and solid understanding of RIS products, customers, and operational processes

Essential Business Experience and Technical Skills :
What You Need to Succeed (Required Qualifications):

• Undergraduate degree with experience across multiple disciplines (design, business, social science, etc.)
• 7+ years of experience developing compelling design strategies that are tangible and grounded in driving business outcomes
• Experience in a large, highly matrixed company with proven ability to influence leaders and key stakeholders
• Approach opportunities with an innovative mindset and emphasis on how to drive value while balancing costs and risks. Ability to deconstruct problems into specific action plans based on first principles
• Bring definition to ambiguous problems and navigate complexity of information, systems, businesses, etc., including the use of different frameworks or tools such as value chain mapping, service blueprinting, and roadmapping.
• Excellent engagement and facilitation skills with an emphasis on co-creation and collaboration
• Critical thinking, analytical and problem-solving skills used to identify opportunities / issues from insights
• Demonstrated ability to toggle effortlessly between strategic and tactical activities

What Will Give You an Edge (Preferred Qualifications):

• Graduate level degree
• Prior experience with annuities and life insurance businesses, management consulting, or design research
• Experience in both digital and physical product design

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 123,800 to 165,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
123,800 to 165,000
#BI-Hybrid