Business Operational Readiness Lead

Description and Requirements
The Business Operational Readiness Lead is responsible for defining, communicating, and ensuring operational readiness for an Agile Release Train. They collaborate with Operational Readiness leads in other dependent ARTs to ensure end to end operational alignment and readiness on solution design, delivery, and readiness for production across epics, capabilities, and features. Collaborating with your Operational business partners, Business Solution Architects and Product Management, you help ensure the solution development meets the end-to-end business purpose and aligns to key business operational milestones and metrics.
You are responsible for identifying process and communication impacts for Epics and Capabilities, working with the Product Management and Owners in your ART to ensure operational readiness activities are properly defined, aligned, and completed based on the needs of the operational users. You partner across ARTs, Trains, and other Operational Readiness teams as needed to ensure the solution has met the acceptance criteria and ready to be released and/or used in production. Working with operations and business partners, you are responsible for establishing success measures / metrics and a process to monitor those measures prior to release. Once the changes are implemented, you work with the teams to actively monitor the metrics for success and provide those results and insights to the ARTs and Solution Train to inform any changes or enhancements needed to meet the business objectives.
In partnership with Product Management and Product Owners, you identify and respond to business opportunities by for simple design and rollout options based on solution capabilities, features and acceptance criteria. The Business Operational Readiness Lead is an active participant in system and solution demos to ensure the capabilities and/or features achieve their business purpose. They ensure business continuity of the process and flow changes and look more broadly at how incremental delivery is cohesive to the overall business objectives and key results.
The Business Operational Readiness Lead is a strong advocate of the business and continuously expands operational knowledge to ensure the ART and peers in other ARTs are achieving the right business outcomes and simplifying the processes that support these areas. Through consultative interactions, you understand the Objectives and Key Results (OKRs) that the business is trying to accomplish and ensure the solutions will achieve those targeted results. Leveraging relationship management and facilitation skills, you bring the right partners to the table from technology, product, business, operations, and other areas, and ensure the timelines for gathering and delivery of the operational outcomes are met. The Business Operational Readiness Lead gains a deep understanding of the end-to-end solution and the horizontal implications across the full experience we are trying to enhance. You proactively identify and address risks, being empowered to drive the right conversations and the right work.

• Customer-focused and an Operations advocate looking across the solution to ensure we are meeting broader business outcomes and target metrics.
• An excellent communicator both verbally and in writing
• Detail oriented, gathering the appropriate level of clarity to assess operational impacts
• A key support structure for the broader ART and leadership teams to ensure process and flow impacts are clear for a broader understanding of the business impacts on any technology changes.
• Confident to challenge the status quo - leading to a simpler and better experience of tomorrow with internal associates and external customers on top of mind
• Able to build strong working relationships across business and technology to enhance collaboration

The salary range for applicants for this position is $87,000-117,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$87,000-117,000
#BI-Hybrid