Associate SEO Success Manager

About Botify

Botify is a global and fast-growing, VC-backed, enterprise SaaS company with $82M in funding and over 350 employees across 7 markets: New York, Seattle, Paris, London, Tokyo, Sydney, and Singapore, with ambitious growth plans for 2024 and beyond.

As the leader in organic search innovation, Botify is trusted by more than 500 of the world’s most visible brands, including Expedia, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

We are looking for a strategic, results-driven Associate SEO Success Manager to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes. As an SEO Success Manager, you will contribute to the ultimate success of the Botify customers’ onboarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botify’s insights and recommendations, leading to project success, retention, and renewal. This role requires a deep understanding of Technical SEO for enterprise e-commerce websites, exceptional problem-solving skills, and a passion for delivering outstanding customer experiences. This is a New-York City based position that will require 2 to 3 office days per week, in the WTC area. We understand the importance of flexibility and are open to discussions based on specific job responsibilities and individual circumstances.

Highlights of what we offer

• Unlimited Time Off
• 11 company holidays
• 16 weeks of parental leave
• Summer Fridays
• ClassPass Subscription
• Team building events and initiatives
• Flexible work policy
• Commuter benefits
• 401k
• Health and Wellness perks

Your responsibilities:

• Client Onboarding and Training: Work closely with clients to understand their specific SEO strategy and build a success plan that meets their needs and objectives leveraging the Botify platform. 
• Platform Configuration: Meet individual client needs by configuring crawl and render settings, creating custom reports, and co-develop business logic to meet client specifications
• Platform Support: Act as the primary point of contact for clients' technical inquiries and issues. Troubleshoot and resolve technical problems, working closely with our technical support team when necessary.
• Best Practices: provide strategic guidance to clients on how to maximize the value of the Botify products with consideration to technical SEO best practices. 
• Documentation: Maintain comprehensive documentation of client configurations, customizations, and project details. Create user guides and training materials as needed.
• Ad Hoc Customer Support: Shared responsibility across the Global Services team to address all Support Level 1 requests (email, slack, tickets) through triage up to resolution
• Continuous Learning: Stay up-to-date with the latest trends in SEO and search engine technology. Share knowledge with the team to enhance our collective expertise.
• Voice of Customer: Provide feedback to our Product Team with feature requests and product enhancements

Requirements:

• 2+ years of experience as an in-house SEO for a medium to large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
• You possess a strong understanding of search engines' crawling behavior and impact on traffic and revenue
• Intermediate understanding of HTML, CSS, and JS
• You have some background in project management, preferably as an SEO Program Manager or SEO Project Manager; would be a plus
• You possess exceptional analytical, statistical, and problem-solving skills
• You have strong interpersonal skills; you can work with both technical and business staff
• You are comfortable with technical concepts and adept at learning new technology applications

Hiring Process:

• 30 minutes with the Talent team
• Take-home questionnaire
• 30 minutes with the VP of Professional Services
• 1-hour presentation with the Professional Services team

We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.