About Rokt
Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.
With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.
Requirements
About the role
This role is structured as a 6-month contract, paid hourly. This role has the opportunity to extend into a full time position at the completion of the 6-month contract, pending strong performance from the individual during their time at Rokt!
Rokt’s Marketplace Support team is responsible for upholding the health of its marketplace, and supports our internal teams with various business initiatives. We are seeking Associates that can raise the bar and manage Rokt’s ongoing operational support tasks for both internal and external users. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.
The Associate role will focus primarily on content moderation, ensuring that the various experiences shown to end customers across the marketplace meet Rokt’s and our client’s standards. You will do this by developing robust quality assurance skills. This work is coordinated in Jira, a tool that you will either have experience with or learn on the job. Associates will become experts in Rokt’s suite of products, and learn how to use the tools that enable our clients. Over time, our Associates learn a suite of technical skills, including familiarity with Rokt’s products, HTML, CSS, Javascript, JSON and many others, helping you advance at Rokt and your career more broadly.
Responsibilities
- First line of product support for both internal and external users
- Brand campaign approvals to maintain compliance in the marketplace
- Quality assurance of ecommerce experiences
- Creation of demo sites showcasing the Rokt technology on partner pages
- Managing internal operations across Rokt’s business, including but not limited to new hire onboarding, management of Google Suite, and designing/improving workflows to support various new tasks as they arise
Requirements
- BA/BS degree
- French, German and Japanese speakers are a plus, but are not required!
- Project management - highly organized and able to prioritize tasks effectively
- Reacts well when placed under stressful conditions or pressure
- Positive attitude and able to enjoy the work they do
- Effective communicator - able to simplify and effectively explain complex solutions
- Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
- Bonus points for technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations
Benefits
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- Enjoy catered lunch every day and healthy snacks in the office.
- Dog-friendly office.
- Work with the greatest talent in town.
- We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week).
- If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.
- Note: The first stage of the recruitment process for this role is to complete a 15 minute, online aptitude test which will be sent out to your application email. Successful candidates will be contacted to discuss next steps
Compensation: $25/hour, 6 month contract
#LI-Hybrid
Top Skills
What We Do
Rokt is the global leader in ecommerce, unlocking real-time relevancy in the moment that matters most. The company's AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies, including Live Nation, Macy’s, AMC Theatres, PayPal, Uber, Hulu, Staples, Albertsons and HelloFresh. mParticle by Rokt is the central nervous system providing real-time data activation to unlock value across ecommerce, advertising and customer engagement. Rokt has achieved consistent annual growth of more than 40% across the past decade, driven by its unique partnership model that returns $7 from every $8 of value back to partners. Rokt is headquartered in New York City. The company has offices in 10 global locations and serves clients throughout North America, Europe, and Asia-Pacific, solidifying its position as a key player in the global ecommerce ecosystem. To learn more, visit Rokt.com.
Why Work With Us
Join a team of diverse individuals who thrive by challenging the status quo and working in different ways. People not inspired by job titles, but inspired by people.
Learn, grow, learn some more. Develop your voice, your ideas, your ability to help others. Become a leader. Explore possibilities. At Rokt you’ll unleash your full potential.
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Rokt Teams
Rokt Offices
OnSite Workspace
We believe we are better together. We spend most of our time in the office (most teams are 4 days a week). One week per quarter, you also have the flexibility to work from anywhere.