At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
The Associate Director, Workforce Optimization owns strategic oversight of resource allocation, ensuring workforce planning aligns with business growth and member needs. This role is a blend of high-level strategic planning, cross-functional collaboration, and data-driven insights, reporting to the Vice President, Care Operations.
The general schedule is Monday - Friday 8am-5pm EST, flexibility required for occasional shift adjustments.
What you’ll be doing:
- Identify and implement workforce planning strategies that align with Spring Health’s growth goals and member experience priorities, positioning Workforce Optimization as a strategic asset within the organization.
- Oversee productivity improvement initiatives that support team KPIs and impact business outcomes. Establish and refine frameworks for monitoring and analyzing service level and productivity metrics, ensuring alignment with broader operational objectives.
- Collaborate closely with budget, clinical, and PeopleOps teams to ensure that workforce strategies meet operational and clinical demands. Serve as a strategic partner across departments to drive alignment and optimize resource allocation based on evolving business needs.
- Lead advanced reporting and analysis initiatives, utilizing data insights to influence workforce decisions that drive operational scalability and efficiency. Develop and implement KPIs and performance metrics that support executive decision-making and strategic planning.
- Take ownership of developing and implementing Standard Operating Procedures across workforce management processes to drive consistency, scalability, and efficiency within the team.
- Act as a change leader, overseeing high-impact projects and initiatives that enhance workforce effectiveness and the member experience. Ensure these initiatives align with strategic priorities and contribute to the broader business mission.
- Understand how SLAs impact the business and work with key stakeholders to achieve best practices and process improvements as business goals shift
- Ensure that SOPs are followed to achieve business objectives
- Analyze and troubleshoot issues submitted by the team; ensure appropriate triage measures are taken
- Participate in special projects as directed
- Interview and onboard prospective team members as needed
- Routinely audit and improve workforce management processes
- Working closely with operations, PeopleOps, and IT to ensure alignment
What success looks like in this role:
- Driving impact on CS and CN cost per appointment
- Driving impact on CS and CN cost per interaction
- Positively influencing CS and CN employee engagement survey scores
What we expect from you:
- Strong understanding of strategic workforce planning, resource allocation, and forecasting in complex, high-growth environments. Proven ability to balance supply and demand needs with business objectives.
- Significant experience managing workforce operations in healthcare, mental health, or contact center settings, particularly in 24/7 operations with complex staffing requirements. Proficiency with workforce management tools like Assembled preferred.
- Highly analytical, able to identify trends and anomalies in demand and make recommendations about how to allocate supply
- Exceptional ability to lead cross-functional collaboration with clinical, finance, and operational teams to ensure alignment of workforce initiatives with broader organizational goals. Skilled at fostering partnerships that enhance member experience and support business objectives.
- Ability to communicate complex workforce strategies and insights effectively to stakeholders at all levels. Proficiency in creating clear, impactful reports and presentations that drive informed decision-making.
- High integrity, attention to detail, and an action-oriented attitude
- Ability to thrive in a fast-paced and high-pressure environment
- Humility, resourcefulness, directness, ambition, professionalism
- Interest in mental health care
- Bonus: Experience working with clinicians, patients, and sensitive health information
The target base salary range for this position is $126,740 - $158,425, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
- Employer sponsored 401(k) match of up to 2%
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
What the Team is Saying
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI technology, called Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members. This technology isn't just for our members, but also for our more than 10,000 Providers to be empowered with data and insights to help members get the care they need faster.
Founded eight years ago to address the urgent global mental health crisis, Spring Health’s grown to cover more than 10 million lives through 450 employers, strategic payer relationships, and 27,000 groups that access the Spring Health through a channel partner.
We support employees at global brands like Microsoft, Target, J.P. Morgan Chase and Delta Airlines to deliver best-in-class outcomes for employees and a net positive ROI for employers. Last year, the company became the first and only company in its category to earn external validation of net savings for customers.
Why Work With Us
Our team is dedicated to revolutionizing mental healthcare. We stand by our values and are advocates for our members and team members. Together, we're building solutions with an intensity and focus that has been needed for decades. If you're a builder, come build the future of mental health with us.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.
