Analyst, Caseload Optimization & Process Improvement

We are seeking a Caseload Optimization & Process Improvement Analyst who will be a critical member of the Provider Network Optimization & Analytics team. This role focuses on ensuring our mental healthcare providers are optimally booked with the right patients at the right time, and that all members have access to the appropriate level of care within our continuum of services. Additionally, the analyst will drive analytics and process improvement initiatives across the entire Provider Operations department to enhance efficiency and effectiveness.

What you’ll be doing:

• Caseload Optimization:
• Analyze provider schedules and patient bookings to identify and implement strategies for optimizing caseloads.
• Ensure patients are matched with the appropriate type of mental healthcare, facilitating timely and effective care.
• Monitor and report on key metrics related to provider utilization, patient access, and satisfaction.
• Process Improvement:
• Identify, evaluate, and lead process improvement initiatives to enhance operational efficiency and service delivery across Provider Operations.
• Collaborate with cross-functional teams to streamline workflows and reduce inefficiencies in patient scheduling and provider utilization.
• Continuously assess and refine optimization strategies based on data-driven insights and feedback.
• Analytics & Reporting:
• Utilize data analytics tools (e.g., Excel, Looker) to generate actionable insights from large datasets.
• Partner with cross-functional data and reporting teams to develop and maintain comprehensive reports and dashboards to support strategic decision-making.
• Present findings and recommendations to stakeholders, translating complex data into clear, actionable strategies.
• Provide training and support to team members on optimization tools, analytics methodologies, and best practices.

What success looks like in this role:

What we expect from you

• Bachelor’s degree in Data Analytics, Business, Economics, Healthcare Administration, or a related field; Master’s degree preferred.
• Minimum of 2-3 years of experience in an analytical role within the healthcare industry, management consulting, technology, or a similar field.
• Strong proficiency in data analytics tools (e.g., SQL, Python, R, Excel, Tableau).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proven ability to manage multiple projects and deliver results within deadlines.
• Strong communication and presentation skills, with the ability to translate complex data into actionable insights.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Knowledge of mental healthcare systems and provider operations is highly desirable.

The target base salary range for this position is $75,000-$95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes