As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.
Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.
Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!
Account Director, Tier 1
Job Summary
The client will transition to the Account Director when the customer is considered live and ramped. Account Directors are the primary point of contact for customers once their first use case is live and ramped. They are responsible for understanding customer needs, addressing concerns, and developing strategies to meet those needs. They quarterback the internal team to drive customer value and satisfaction.
Key Responsibilities
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Serve as the main point of contact, understanding their needs, and ensuring their expectations are met. Travel to clients for strategic partnerships
- Build and execute strategic plan for each client to increase revenue through existing and new solutions
- Revenue Retention: Primarily responsible for NRR
- Upsell + Cross Sell: Secure net new ACV via upsell and cross sell opportunities
- Renewals: Monitor account renewals and work proactively to secure renewals on time, focus on price increases, added AGV, and up-selling additional products/services at time of renewal
- QBRs: Organizes and hosts onsite QBRs with client executive team to align to customer goals and derive long term partnership plans
- Onboarding: Primary business contact during the implementation period to drive successful prioritization of projects and identify potential roadblocks. Ensure value from original sale is transferred to new contacts during onboarding.
- Forecasting & Accuracy: Responsible for forecasting contracted and live revenue
Qualifications and Experience:
- 6+ years of Account Management
- 6+ years in the Financial Services industry
- Detailed knowledge and experience in the Identity, Fraud and/or Authentication space
- Maintain and grow client relationships at the executive level
- Set up and lead client meetings
- Strong presentation and communication skills
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
- Strong passion for learning about our products and markets through in-house and external training
- Experience in high-growth/pre-IPO technology companies
The anticipated salary range for this role is $145,000-$155,000 plus variable commission. The offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.
Benefits & Perks for FTE Provers:
- Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
- Modern Health for financial, mental, and physical wellness
- 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
- Unlimited Vacation and Flexible hours
- Comprehensive medical benefits for you and your family ❤️
- Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
- Bottomless snacks & beverages for certain office locations
- Daily GrubHub stipend for lunch if coming into the office (US Offices)
- A great place to work and connect with other talented Provers like yourself!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity Employment:
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics
Privacy & Data Protection:
When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.
What We Do
Prove is the leader in mobile & digital identity authentication for the connected world. We're trusted by the world's largest banks, insurers, brokerages & technology companies to enable effortless customer experiences by instantly authenticating new user account openings, mobile & web logins, text & chat sessions, and call center calls.
Why Work With Us
At Prove we made a contrarian bet that the way in which mobile phones instantly authenticated themselves would solve fundamental issues with trust on the web. We are proving this thesis by authenticating 10,000,000 transactions per day for Tier 1 US banks, says CEO Rodger Desai.
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