Operations Associate

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for Operations Associate.

Target total compensation ranges from $84,000 - $135,000, including a fixed annual salary of $79,000 - $120,000, an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role: 

Be the Operations Associate who turbocharges efficiency. In this role, you’ll apply AI and automation to solve complex operational challenges across departments – from Go to Market Operations to Marketing and Finance to HR and Analytics. Instead of tolerating repetitive tasks, you’ll build automated solutions that make work faster and smarter. If you love working across different business areas, experimenting with new tech, and making a behind-the-scenes impact, this role puts you at the forefront of Rokt’s AI transformation. To get you started, you will go through a highly curated onboarding program to understand how Rokt’s products and business operates, to give you the context for acceleration.

Requirements

What You’ll Do

• Streamline & Automate: Identify inefficiencies and manual processes across the company (Ops, Finance, HR, Legal, etc.). Design and implement automated workflows or tools (using AI) to save time and reduce errors.
• Build Internal Tools: Create and deploy AI-assisted tools that help teams make better, faster decisions and eliminate bottlenecks.
• Collaborate Across Teams: Work with stakeholders company-wide to understand their needs and pain points. Lead cross-functional initiatives and secure buy-in for new processes or systems that benefit multiple teams.
• Drive Operational Excellence: Monitor the impact of your solutions and continuously refine them. Establish best practices and documentation so improvements stick and scale across the organization.
• Get Trained at Speed: You will go through a curated onboarding program to learn the ins and outs of Rokt’s platform. This will involve doing the work that is manual today, to get the context on how to build automation to solve it. This is your foundation for acceleration. 

Who You Are

• Background Agnostic: We don’t mind if your background is unconventional or your degree isn’t in a specific field. What matters is how you think, learn quickly, and deliver results. You’re humble, curious, and not defined by titles or credentials.
• Analytical & Resourceful: You love diving into unknown areas of the business head first, use data to drive your decisioning, and aren’t scared to try processes to figure out how things work and how to improve them. You think critically, breaking problems down to first principles, and welcome unfamiliar challenges as opportunities to learn.
• Tech-Savvy Innovator: You get excited about AI, automation, and new technologies. You quickly learn new tools and creatively apply them to solve business challenges.
• Self-Starter with Ownership: You take initiative to drive projects from idea to implementation. When you spot a problem, you won’t rest until you’ve built and deployed a solution – and you take responsibility for the results.
• Adaptable & Resilient: You’re comfortable with ambiguity and can adapt as priorities change. If an approach doesn’t work, you iterate and try again, learning and improving each time.
• Collaborative Communicator: You work well with diverse teams – from engineers to leaders – and can explain complex ideas in simple terms. You know how to rally others around a change and handle feedback with humility.

Benefits

Why Join Rokt

• Impact Across the Business: This role isn’t confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You’ll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
• Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
• Endless Learning: Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. With Rokt’s rapid growth, new challenges and opportunities to learn will never stop coming.
• Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
• Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• All employees have access to our LevelUp! program, providing opportunities for coaching, courses, and training to support career growth and development.
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps.