Teams at Topline Pro

The Content Marketing Specialist will own the content strategy, create various content formats, focus on SEO, and build community engagement while collaborating with multiple teams.

Lead post-sale customer journey and own company NRR. Build and scale a multi-sub-function CX org (Support, Success, Expansions), define segmentation and operating model, drive retention and expansion motions, integrate AI across CX tooling, revamp reporting and dashboards, partner cross-functionally, and own annual plan, headcount, and tooling budget.

Create short-form video and social content for Instagram, TikTok, and LinkedIn; write conversion-focused copy; capture customer stories; support content calendar and repurposing; and contribute creative ideas. In-office Brooklyn internship with potential path to full-time.