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The Customer Support Specialist at Provi will handle incoming support tickets, assist new users with account setups, escalate urgent issues, and create documentation to improve service efficiency. They will collaborate with various teams to ensure customer satisfaction and maintain detailed user data.

The CSM, Enterprise Accounts at Provi will cultivate relationships with enterprise clients, manage customer growth and retention, analyze customer health using data tools like Tableau, lead business reviews, and collaborate cross-functionally to ensure customer satisfaction and success with the Provi platform.