incident.io

New York, New York, USA
70 Total Employees
10 Local Employees
Year Founded: 2021

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incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond.

Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond.

Built on the experience from thousands of incidents, from small bugs to SEV-1’s. incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident.

With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime.

With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process.

Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner. incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members.

Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products.

With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust.


incident.io Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

The incident.io team have a combination of on-site and remote work.

Typical time on-site: 3 days a week
New York, New York, USA

Technology We Use

BigQuery
BigQuery
DATABASES
CSS
CSS
LANGUAGES
Golang
Golang
LANGUAGES
JavaScript
JavaScript
LANGUAGES
React
React
LIBRARIES
Sass
Sass
LANGUAGES
SQL
SQL
LANGUAGES
TypeScript
TypeScript
LANGUAGES
Figma
Figma
DESIGN
Google Analytics
Google Analytics
ANALYTICS
HootSuite
HootSuite
CMS
HubSpot
HubSpot
CRM
Salesforce
Salesforce
CRM
Google Hangouts
Google Hangouts
COLLABORATION
Slack
Slack
COLLABORATION
Canva
Canva
COLLABORATION