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The Tech Touch Customer Success Manager role focuses on enhancing customer engagement through technology. Responsibilities include high-volume account management, leveraging customer success tools, leading customer meetings, designing automated engagement strategies, providing data-driven insights, onboarding and adoption support, and content creation for self-service resources. The position requires a proactive approach to monitor customer health and mitigate risks.
The AI Operations Specialist will evaluate AI-generated text for accuracy and functionality, conduct testing calls, collaborate on bug resolution, document findings, and contribute to the team by attracting talent, while working in a fast-paced startup environment.
The Customer Success Operations Manager will optimize processes for the Customer Success team by managing the tech stack, ensuring effective system integrations, and providing actionable insights through reporting and dashboards. They will collaborate with teams to enhance workflows, troubleshoot data issues, and manage custom configurations to support customer lifecycle management.
