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As the Director of Customer Success at EliseAI, you will lead the strategy and scaling of the CSM team, working closely with key stakeholders to retain revenue and drive customer success. Responsibilities include team management, recruitment, customer engagement, strategic planning, metrics review, collaboration with product and engineering, and more.
The IT Manager will oversee the company's IT infrastructure, focusing on employee technical support, cybersecurity measures, device management with JAMF and Hexnode, access control, and vendor relationships. Responsibilities include maintaining Zoom Rooms, ensuring compliance with Vanta and SOC2, and managing inventory and access control systems.
The GTM Strategy & Operations Manager will assist in strategic planning, reporting and insights, leadership support, competitive intelligence, and operational efficiency to drive company growth and revenue targets. This role involves collaborating on special projects and enhancing productivity across various operational areas.
