Top Customer Success Jobs in NYC
The Customer Support Coordinator at Justworks crafts outbound emails to customers, provides guidance, troubleshoots and resolves issues, manages open issues queue, communicates bugs and feedback to the Product team, and contributes to customer retention and product/process improvements.
The Senior Director Customer Care, Contact Center- Chat is responsible for leading digital care operations by focusing on providing excellent customer support and care on chat and social channels. This role involves monitoring KPIs, improving performance, identifying revenue opportunities, and enhancing customer experience through process improvement and employee development.
Provides quality customer service to field and home office staff on various topics including Benefits, Compensation, and Sales Reporting. Communicates clearly, resolves issues, and contributes to a positive work environment. High school diploma required with at least two years of relevant work experience in financial services. Proficiency in mathematical calculations and computer skills necessary. Strong analytical and problem-solving abilities.
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Customer Success Manager responsible for driving revenue growth, maximizing customer lifetime value, and building strong relationships with key clients. Collaborate with cross-functional teams to support customers at every stage of their journey and identify upsell opportunities. Lead strategic meetings, drive value alignment with business objectives, and advocate for customers internally. Responsible for renewals and thought leadership with executive sponsors.
The Senior Client Services Consultant provides administrative and customer service to the Professional Employer Organization (PEO), managing customer relationships and ensuring satisfaction. Responsibilities include client communication, project management, and coordination with internal teams to deliver exceptional service and support.
Seeking a Senior Director of Client Servicing and Operations to lead the servicing function at a high-growth healthcare company. Responsibilities include team leadership, client management, vendor partner management, and developing servicing strategies. Compensation range is $97,750 - $115,000 yearly with additional benefits and equity eligibility.
Seeking a Senior Customer Success Manager to focus on client relationships, optimize campaign performance, manage key accounts, and lead organizational workflows. Core responsibilities include maintaining accounts, supporting revenue growth, and providing product expertise to clients.
The Senior Professional Services Veterinarian- Dermatology Specialist will support the commercial, medical, and business needs of the companion animal business unit in the field of dermatology. Responsibilities include serving as a subject matter expert in companion animal dermatology, developing strategic initiatives, collaborating with customers and industry leaders, and representing the company at scientific events.
The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy focused on optimizing customer adoption of subscribed licenses and products, preventing attrition, and enhancing customer health and satisfaction. They use their expertise in the company's platform and products to provide best practice deliverables, coaching, Business Reviews, Customer Success Reviews, and success planning aligned with customer goals.
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Seeking a Customer Care Supervisor to drive operational strategy of customer experience, enhance customer service at scale, and lead a team of Customer Care Representatives. Responsible for defining and implementing team KPIs, staffing, training, and driving customer satisfaction. Requires 6+ years of customer service experience with 2+ years in a supervisory role and a Bachelor's or Associate's degree preferred.
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