Responsible for executing and optimizing lifecycle marketing strategies to drive engagement and conversion for a direct-to-consumer brand. Collaborate with internal stakeholders to develop and deploy campaigns across various channels. Analyze data, manage campaigns, and ensure creative collaboration and development. Requires 5+ years of CRM or lifecycle marketing experience and proficiency in Braze.

The Senior Client Support Representative is responsible for providing exceptional support to clients, addressing inquiries regarding benefits coverage and service experience issues with empathy. They resolve complex inquiries, identify trends, suggest updates to knowledge resources, and collaborate effectively with the team.