Responsible for building and maintaining support experiences related to product quality, improving bug reporting processes, and tracking and resolving user issues. Collaborate with Product and Engineering teams to drive bug management effectiveness. Advocate for customers.

The Launch Operations Program Manager will be responsible for improving scalable processes to enable customer-facing teams to support product launches and new features, ensuring world-class support. This role involves building partnerships with Product, Engineering, and Marketing teams, managing launch readiness processes, collaborating with support teams, and driving continuous improvements to user support experiences related to new features.