As a CX Systems Program Manager, you will oversee and optimize the CX team's tech stack, manage daily operations, and implement technical solutions. Your role includes designing and maintaining systems, automating workflows, and enhancing the customer experience through effective use of technology.

The BPO Program Manager at Headway will oversee relationships with BPO partners, manage performance metrics, improve customer experience, and drive operational improvements. The role involves strategic planning and the development of systems for the BPO operations, contributing to measurable business outcomes and enhancing overall service delivery.

The role involves managing the customer journey, leading initiatives for customer satisfaction, and collaborating with cross-functional teams to enhance user experience at Headway. Responsibilities also include building a high-performing team and leveraging customer data for informed decision-making.