The Customer Success Manager II will support Carrot's small business customers, driving retention and member engagement, while ensuring customer satisfaction. This role involves acting as a trusted advisor to HR benefits leaders and collaborating with the Small Business Renewals and Expansions Manager to grow business opportunities.

The Customer Success Enablement Specialist will support the Customer Success team by developing tools, resources, and onboarding programs. Responsibilities include creating customer-facing content, managing enablement requests, tracking engagement metrics, and ensuring alignment across departments to enhance team performance and efficiency.