The Customer Success Strategy & Operations Lead will support the global Customer Success team, ensuring customers realize value with Notion. Responsibilities include advising leadership, managing KPIs and targets, developing best practices, driving performance analyses, and leading cross-functional initiatives to improve customer engagement and revenue.

As a Product Support Specialist, you'll enhance support processes, resolve complex technical user issues, and collaborate with Engineering and Product teams. You're expected to drive improvements in customer satisfaction and operational efficiency while managing key performance metrics and participating in on-call support.

As a Billing Support Specialist, you'll address billing and payment escalations, troubleshoot payment discrepancies, collaborate with multiple teams, and enhance operational workflows. You'll also maintain KPIs, update knowledge base documentation, and share insights to improve efficiency in customer support.