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PwC

AI Contact Center and CCaaS Implementation Lead

11 Days AgoSaved
Hybrid
23 Locations
124K-280K Annually
Senior level
124K-280K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead CCaaS workstreams by managing entire delivery lifecycle, client partnerships, and cross-functional teams to ensure operational excellence and project success.
Top Skills: Bi/Analytics ToolsCcaas PlatformsPower BITelephony MigrationsWfm Tools
PwC Logo
PwC

Contact Center Transformation Lead

11 Days AgoSaved
Hybrid
16 Locations
155K-410K Annually
Senior level
155K-410K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead the transformation of customer experience across various workstreams, manage CCaaS platforms, oversee implementations, and ensure client satisfaction through innovative solutions.
Top Skills: AICcaasConversational AiCRMTelephony SystemsWorkforce Management
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