Top Customer Success Jobs in NYC, NY

The Global Care Navigator assists members in their mental health journey, providing support, care coordination, and crisis management while ensuring member satisfaction.

The Clinical SUD Navigator supports individuals with substance use disorders by managing client care, conducting assessments, and coordinating treatment services while collaborating with interdisciplinary teams.

Manage key reseller accounts, ensuring customer satisfaction and retention while driving strategic initiatives and revenue growth through effective relationship management and data analysis.

The Senior Customer Experience Program Manager at SpringWorks will oversee program management for key customer initiatives, ensuring on-time and on-budget delivery. The role includes managing internal and external stakeholder expectations, building strong customer relationships, and utilizing data to enhance program strategy and reporting. The position involves collaboration with various departments to enhance service delivery and customer satisfaction.

As a Clinical Care Navigator, you will provide clinical support, triage patients, coordinate care services, and collaborate with multi-disciplinary teams, ensuring high-quality mental healthcare for members after hours.

Manage relationships with partners, drive adoption of best practices, oversee customer lifecycle, and present data-driven insights to decision-makers for optimal product utilization.