Top Customer Success Jobs in NYC, NY

Develop and maintain identity security training programs, collaborating cross-functionally to enhance training effectiveness and learner success while incorporating customer feedback and market trends.

The Customer Success Manager at SailPoint ensures customer satisfaction, manages relationships, facilitates renewals, and advocates for customers' success through the effective use of SailPoint solutions.

The role involves providing technical support to SailPoint customers, troubleshooting issues, documenting solutions, and interfacing with various teams to enhance product quality and service. 24x7 on-call support is required along with a strong focus on customer satisfaction.

Manage high-value customer portfolios, ensuring satisfaction and retention. Collaborate with teams, drive product adoption, and identify growth opportunities. Requires 5-7+ years in Customer Success or Account Management.

As Director, you'll oversee the Success Acceleration Service, managing service delivery, client experience, and internal team resources while ensuring profitability and growth.

As a Principal Customer Success Manager, you will manage high-value customer accounts, drive value and adoption, and mentor other CSMs. You will lead initiatives and act as a trusted advisor to ensure long-term success for customers.

The Partnerships Manager will execute the product partnership strategy, manage integrations, negotiate agreements, and coordinate cross-functional teams to enhance partnership outcomes.

The Advisory Solutions Consultant will support sales teams by understanding customer needs, providing product demonstrations, and participating in the sales process, focusing on Identity Security solutions.