Top Customer Success Jobs in NYC, NY

The Senior Customer Advocate will manage customer inquiries via social media, ensuring timely and empathetic responses that reflect MoneyLion's brand voice. Responsibilities include trend analysis, metrics monitoring, and collaboration with internal teams to improve engagement and resolve issues. This role is essential for building trust and enhancing customer satisfaction.

The Customer Advocate, Trust and Safety investigates fraud claims, including identity theft and unauthorized charges, while ensuring compliance with regulations. This role requires analytical skills and collaboration with cross-functional teams to enhance fraud prevention processes and maintain customer trust.

The Manager of Customer Advocacy will oversee public-facing customer engagement efforts, manage a team of advocates working on social media and public reviews, and develop strategies to enhance customer relationships and resolve issues. The role includes building the @AskMoneyLion brand and leading initiatives to measure customer feedback impact and performance, while fostering collaboration across departments.