Top Customer Success Jobs in NYC, NY
As a Technical Implementation Specialist, you will be the primary technical resource for Large Provider Groups and Health System implementations. You will plan, develop, and execute Health System integration projects, coordinate technical work streams, and ensure high-quality technical onboarding for enterprise clients.
As a Success Manager, you will be the driving force in helping our providers maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with a focus on increasing provider value throughout their time on Zocdoc.
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, ...
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As the Senior Director of Customer Experience at Zocdoc, you will shape and enhance the customer journey to provide exceptional care. Your leadership will drive a customer-centric approach, integrating data-driven insights, fostering team engagement, and improving service delivery.
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