The Technical Implementation Specialist is responsible for overseeing the integration of health systems with Zocdoc's platform. This includes acting as a technical resource for clients, managing implementation projects, ensuring quality assurance, and coordinating with internal teams to optimize client onboarding and support experience.

As the Senior Director of Customer Experience at Zocdoc, you'll lead service operations across multiple channels, drive improvements in quality and efficiency, and develop a comprehensive customer experience strategy. Your role will involve collaborating with various teams, adopting new tools and technologies, and enhancing service delivery to optimize customer satisfaction.