As an SMB Customer Success Manager at Pinwheel, you will own relationships with SMB customers in the Fintech, Credit Unions, and regional banks segment. Your role involves implementing solutions, expanding net revenue retention, collaborating with teams, and delivering proactive services to customers. You should have 3+ years of experience in Customer Success at high-growth startups, technical guidance skills, strong presentation abilities, and willingness to travel domestically. Experience with banks and Fintechs is a plus.