The Customer Service Operations Supervisor will lead a team in providing high-quality support to members. Responsibilities include managing team performance, ensuring adherence to key metrics, coaching associates, and cultivating growth among team members while addressing complex member issues and improving service delivery.

The Operations Manager will oversee strategic projects within Garner's Concierge organization, leveraging data analysis and process improvement to enhance team effectiveness. Responsibilities include managing operations functions, mentoring a team, and addressing complex issues raised by clients and stakeholders.