Top Customer Success Jobs in NYC, NY

Customer Support Representative role at ServiceNow, responsible for providing best-in-class support for the ServiceNow platform and ensuring a positive customer experience. Duties include logging cases, providing technical support, escalating issues, supporting users, and managing multiple cases daily. Requires technical background, excellent communication skills, and prior helpdesk experience.

As an Associate Customer Success Manager at ServiceNow, you will oversee a portfolio of commercial and enterprise accounts, drive customer success by ensuring technical health and value realization, and collaborate with cross-functional teams to achieve business objectives. This role requires 3+ years of related work experience and the ability to take ownership, facilitate discussions, and leverage data for informed decisions.

The Customer Success Manager at ServiceNow advocates for customers, ensuring they achieve business outcomes and maximize the value of ServiceNow products. Responsibilities include driving customer engagements, maintaining technical health, promoting success stories, and resolving client issues. Qualifications include 3+ years of customer services experience, TS or SCI clearance, Federal industry experience, and familiarity with digital transformation and project management.