The Chat Support Associate at Vetcove will support veterinary professionals by engaging with users via live chat, email, and phone. Responsibilities include troubleshooting issues, managing accounts, and collaborating with internal teams to enhance platform features. The role emphasizes excellent communication and a proactive approach to customer engagement.

The Customer Support Manager will oversee and optimize customer support processes, lead a team of offshore support associates, and ensure excellent user experience through various channels. Responsibilities include training, performance measurement, and collaboration with leadership to identify business needs.