As a Senior Client Success Manager, you'll manage key client relationships, ensuring they achieve success through proactive communication and data-driven insights. You'll analyze client performance, address feedback, and collaborate with internal teams to drive improvements and growth, acting as the clients' voice within the company.

The Support Specialist will manage inbound communications from borrowers, handle account inquiries, and oversee internal collection strategies. Responsibilities include using ZenDesk for documentation, improving contact center processes, and ensuring compliance with regulations while providing empathetic support to customers.

The Collections Specialist will manage outbound calls to borrowers to resolve debts, improve contact center processes, and gather user feedback while adhering to relevant laws and company policies. They must be comfortable discussing sensitive financial matters and have strong negotiation skills.