Top Customer Success Jobs in NYC, NY
Seeking a detail-oriented Senior Customer Onboarding Manager to assist newly-signed customers with the onboarding process at Smartly. Responsibilities include collaborating with Sales and Customer Success teams to deliver tailored solutions, setting up campaign drafts, and creating automations. Must have 7-12 years of digital experience in a Programmatic, Creative, or Social Media role.
As an Agency Client Partner, the role involves developing and executing a comprehensive agency growth strategy, driving revenue growth through partnerships, winning new business opportunities, building relationships with key stakeholders, and presenting Smartly's value proposition to agency teams.
As an Agency Customer Success Manager at Smartly, you will take ownership of enterprise agencies, deliver exceptional experiences, provide consultative advice, build relationships, inform product roadmap, and collaborate across functions.
Lead and manage the Agency Customer Success team across North America and EMEA, responsible for retaining, nurturing, and growing existing agency customers. Partner with sales and onboarding teams to expand Smartly.io's footprint within enterprise agencies globally. Must have experience in ad-tech/mar-tech industries and with social media platforms.
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