Customer Success Specialist to manage client requests, improve product processes, and assist in scaling team efforts, ensuring client satisfaction and product usability.

This role involves onboarding and training call center representatives, enhancing training methodologies and ensuring effective customer interactions and team performance.

The Patient Advocate manages patient interactions via live chat, phone, and email, focusing on medical billing and resolving billing issues. Responsibilities include handling calls, managing escalations, and following up on payments and insurance claims.