Top Customer Success Jobs in NYC, NY
The Product Training Specialist at Cedar will be responsible for creating and delivering training materials for clients and internal employees on the Cedar platform. This role involves conducting client training sessions, developing training materials, facilitating internal training, and collaborating with cross-functional teams to align training materials with product updates.
The Director, Client Operations will lead and operationalize critical strategic initiatives and continuous process improvements to enable Cedar's customer-facing teams to scale. Responsibilities include developing efficient internal processes, identifying opportunities for streamlining operations, managing key performance indicators, coordinating between teams, and leading high-priority commercial initiatives.
The Sr. Patient Success Advocate at Cedar is responsible for managing day-to-day escalations, providing exceptional customer service through various channels, and ensuring a patient-centric experience in healthcare billing support.
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As a Client Manager, you will support clients in collaboration with Cedar's Client Management Leads, focusing on client engagements, data analysis, and cross-functional projects. Strong communication, analytical, and organizational skills are essential. Bachelor's degree and 2-5 years of experience in account management or related fields are required.
Patient Success Advocate responsible for managing patient calls regarding medical bills, utilizing Cedar platform for communications, handling escalations, payment posting, and follow-ups. Requires customer service and medical billing experience, proficiency in Google Suite, and excellent communication skills.
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