Top Customer Success Jobs in NYC, NY

The Product Training Specialist at Cedar will be responsible for creating and delivering training materials for clients and internal employees on the Cedar platform. This role involves conducting client training sessions, developing training materials, facilitating internal training, and collaborating with cross-functional teams to align training materials with product updates.

The Director, Client Operations will lead and operationalize critical strategic initiatives and continuous process improvements to enable Cedar's customer-facing teams to scale. Responsibilities include developing efficient internal processes, identifying opportunities for streamlining operations, managing key performance indicators, coordinating between teams, and leading high-priority commercial initiatives.

The Sr. Patient Success Advocate at Cedar is responsible for managing day-to-day escalations, providing exceptional customer service through various channels, and ensuring a patient-centric experience in healthcare billing support.