Top Customer Success Jobs in NYC, NY

The Senior Director of Strategic Customer Programs will lead initiatives to enhance customer engagement and satisfaction at Spring Health. Responsibilities include managing customer programs, collaborating with marketing, and serving as a strategic advisor to the VP of Customer Success to drive customer retention and organizational growth. This role is essential for building strong customer relationships and ensuring value delivery.

Manage relationships with health plan customers as a trusted advisor and advocate for mental health services, ensuring compliance with contractual obligations. Develop strategies for customer engagement and measure performance metrics to align with client success criteria. Drive revenue growth through upselling and partnerships.

The Senior Customer Success Manager at Spring Health will advocate for enterprise clients, fostering relationships and managing the customer lifecycle. Responsibilities include implementing engagement strategies, ensuring contract renewals, providing insight-driven recommendations, and supporting sales efforts. Success will be measured against KPIs focusing on net revenue retention and driving additional revenue through customer engagement.