The Director of Customer Onboarding & Implementation will lead teams responsible for deploying Grammarly, focusing on strategy development, customer experience, and continuous improvement to ensure successful implementations for enterprise clients, while bridging Sales and Customer Success to enhance customer satisfaction and growth.

The Director, Customer Success Operations will develop and implement a strategy for the Customer Success Operations team, focusing on technology infrastructure, operational processes, and KPIs to enhance productivity and customer retention. They will collaborate with cross-functional teams and lead the execution of operational roadmaps to drive maximum success for the organization.